CloudCurve – Terms and Conditions

Last updated: 25 August 2026

Welcome to CloudCurve. These Terms and Conditions apply to your use of our website, www.cloudcurve.com.co, and to purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before purchasing.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a binding agreement or have permission from a parent or legal guardian.

CloudCurve may lawfully refuse service, limit quantities or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorised payment

• Incorrect pricing or product information

• Stock availability issues

• Misuse of our website

• A breach of these Terms

• Unlawful activity

If CloudCurve cancels an order after payment has been received, the amount paid for the cancelled order will be refunded.

2. Product Information

CloudCurve sells ergonomic cervical pillows, contour pillows and related sleep-comfort products.

We make reasonable efforts to ensure that product descriptions, images, dimensions, materials, colours and care information are accurate. However, minor differences may occur because of:

• Screen and display settings

• Photography and lighting

• Manufacturing tolerances

• Foam expansion

• Production-batch variations

• Packaging or supplier updates

Measurements are approximate unless expressly stated otherwise. Product images are provided for illustration and may not perfectly represent the appearance of every item.

Please review the complete product description, dimensions and care instructions before purchasing.

3. Product Use and Comfort

CloudCurve products are intended for personal sleep comfort and general ergonomic support.

They are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition. Individual comfort, sleep quality and support experiences may vary.

CloudCurve does not guarantee that using a pillow will eliminate pain, correct a medical condition or produce a particular health outcome.

Use the product only as intended and follow all supplied care instructions. After unpacking, allow compressed foam sufficient time to expand and air in a well-ventilated room.

Stop using the product if it causes persistent pain, numbness, discomfort or another concerning reaction. Consult a qualified healthcare professional if you have an existing injury, medical condition or ongoing neck, shoulder or back pain.

Keep the pillow away from open flames, heaters and other high-temperature sources.

4. Pricing and Payment

All prices are displayed in the currency shown on the website or at checkout.

Shipping charges, taxes and other applicable fees will be displayed before you complete your purchase where required.

Payment must be made in full using one of the available payment methods. Available payment options may vary depending on your location and device.

CloudCurve may change prices, discounts or promotions at any time. Changes will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

If an order is cancelled because of a pricing or technical error, all affected payments will be refunded.

5. Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted.

An order is accepted once it has been successfully processed and confirmed by CloudCurve. We may contact you if additional payment, delivery or verification information is required.

Products are subject to availability. If a product becomes unavailable after an order is placed, we will contact you and offer an appropriate replacement, refund or other available resolution.

6. Order Accuracy and Modifications

Please review your order carefully before completing checkout, including:

• Product selection

• Quantity

• Shipping address

• Billing information

• Email address

• Contact details

If you need to update or cancel an order, contact us as soon as possible at cloudcurvesupport@gmail.com.

We will try to assist before the order is processed or shipped, but changes cannot be guaranteed.

Once an order has entered fulfilment or has been shipped, we may be unable to change or cancel it.

CloudCurve is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer. Additional postage charges may apply if an order must be resent.

7. Change-of-Mind Returns

Eligible change-of-mind returns are handled in accordance with our Return and Refund Policy.

To qualify for a change-of-mind return or our advertised 30-day money-back guarantee, the product must generally be:

• Unopened

• Unused

• Unwashed

• Sealed in its original packaging

• In its original, resalable condition

Unless required by applicable law, opened or used pillows cannot be returned solely because of a change of mind, personal comfort preference, incorrect size selection or because the customer decides they no longer want the product.

Nothing in this section limits any rights you may have when a product is faulty, unsafe, materially different from its description or otherwise fails to meet a mandatory consumer guarantee.

8. Hygiene and Personal-Use Products

Pillows and pillow covers are personal-use sleep products.

For hygiene reasons, we generally cannot accept change-of-mind returns for products that have been:

• Opened or used

• Slept on

• Washed

• Stained or marked

• Damaged after delivery

• Exposed to smoke, strong odours, pet hair or other contaminants

• Returned without their original packaging

This hygiene restriction does not remove any legal rights that apply to faulty, defective, unsafe or incorrectly supplied products.

9. Shipping and Delivery

CloudCurve ships to selected locations shown at checkout.

Delivery timeframes are estimates and may be affected by:

• Carrier delays

• Customs processing

• Severe weather

• Public holidays

• High-order periods

• Incorrect address information

• Other circumstances outside our reasonable control

Please monitor the tracking information supplied with your order.

If your order has not arrived within 30 days of being placed, contact cloudcurvesupport@gmail.com so we can investigate with the carrier.

Where an order is confirmed as lost or unreasonably delayed, we will provide an appropriate resolution in accordance with applicable consumer law.

Customers are responsible for any import duties, customs charges or local taxes where these apply and are not collected during checkout.

10. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery where reasonably possible.

Include:

• Your full name

• Your order number

• A clear description of the issue

• Photos of the product

• Photos of the packaging and shipping label

Do not dispose of the product or packaging until we have reviewed your claim.

Depending on the circumstances and your legal rights, an available remedy may include a repair, replacement, refund or store credit.

A failure to contact us within seven days does not remove any mandatory rights you may have under applicable consumer law.

11. Promotions and Discount Codes

Promotions, bundles and discount codes may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

• Only one discount code may be applied per order

• Discounts cannot be exchanged for cash

• Discounts cannot be applied retrospectively

• Promotional offers may have an expiry date

• Promotional products remain subject to availability

CloudCurve may modify or withdraw a promotion where reasonably necessary. This will not affect an order already accepted under that promotion.

12. Website Availability

We aim to keep our website accurate, secure and available. However, we do not guarantee that the website will always operate without interruptions, errors or technical issues.

We may temporarily suspend or restrict access for maintenance, security improvements or operational reasons.

CloudCurve is not responsible for interruptions caused by third-party platforms, internet providers or circumstances outside our reasonable control, except where responsibility cannot legally be excluded.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery carriers, social-media platforms and ecommerce technology providers.

Third-party services may be governed by their own terms and privacy policies. CloudCurve does not control third-party websites and is not responsible for their independent content or practices.

Nothing in this section limits CloudCurve’s responsibilities where those responsibilities cannot legally be excluded.

14. Intellectual Property

All content available through the CloudCurve website, including our:

• Brand name

• Logo

• Product images

• Written content

• Graphics

• Videos

• Page designs

• Marketing materials

• Product presentation

belongs to CloudCurve or its licensors and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell or commercially use our content without prior written permission.

15. Reviews and Customer Content

If you submit a review, photograph, video, comment or other content to CloudCurve, you confirm that:

• The content is based on your genuine experience

• The information is accurate to the best of your knowledge

• You have the right to submit it

• It does not infringe another person’s rights

• It is not unlawful, threatening, abusive or misleading

Where you give us permission, CloudCurve may display or repost submitted content for website, customer-service or marketing purposes.

We may remove content that is unlawful, fraudulent, irrelevant, offensive or inconsistent with these Terms.

16. User Conduct

You agree not to:

• Place fraudulent or unauthorised orders

• Interfere with the website’s operation or security

• Upload viruses, malicious code or harmful material

• Attempt to access restricted systems or customer information

• Scrape or reproduce website content without permission

• Use the website for unlawful purposes

• Misrepresent your identity or payment authority

We may restrict access or cancel affected orders where we reasonably believe misuse has occurred.

17. Liability and Consumer Rights

To the maximum extent permitted by law, CloudCurve is not responsible for indirect, incidental or consequential losses arising from misuse of our website or products.

CloudCurve is not responsible for injury, loss or damage caused by:

• Using a product contrary to its instructions

• Continuing to use a product after experiencing concerning discomfort

• Unauthorised modification of a product

• Normal wear and tear

• Damage caused after delivery

• Failure to follow product care instructions

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot legally be excluded, including rights available under the Australian Consumer Law.

Where liability can legally be limited, our liability will be limited to the remedies permitted under applicable law.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

By placing an order, you authorise us and our service providers to use the information reasonably required to process payment, fulfil your order, arrange delivery and provide customer support.

19. Governing Law

These Terms are governed by the applicable laws of Australia.

Nothing in these Terms prevents a customer from relying on mandatory consumer-protection rights that apply in their state, territory or country.

Any dispute will be handled by the courts or dispute-resolution bodies with lawful jurisdiction over the matter.

20. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply.

21. Changes to These Terms

CloudCurve may update these Terms to reflect changes to our products, services, website, business practices or legal obligations.

The version displayed on our website at the time an order is placed will generally apply to that purchase.

22. Contact Information

For questions about these Terms and Conditions, an order or a CloudCurve product, contact us at:

Email: cloudcurvesupport@gmail.com
Website: www.cloudcurve.com.co

Thank you for choosing CloudCurve.