Refund policy

CloudCurve Return & Refund Policy

At CloudCurve, we take pride in providing thoughtfully designed sleep products and dependable customer service. Please read this policy carefully before placing your order.

Order Modifications and Cancellations

If you need to change your shipping address, correct your order details or request a cancellation, please contact us as soon as possible after placing your order.

We will do our best to assist before your order has been processed or shipped.

Please note: Once an order has been processed or shipped, we cannot guarantee that it can be modified or cancelled.

Incorrectly Placed Orders

Customers are responsible for checking their selected products, quantities and shipping information before completing checkout.

We are not required to provide a refund for an order placed incorrectly by the customer. However, if you contact us before the order has been processed or shipped, we will do our best to help correct it.

Change of Mind

Due to the personal-use and hygienic nature of pillows and bedding products, we cannot accept change-of-mind returns after the product has been removed from its sealed protective packaging.

Unopened and unused products may qualify for return under our 30-Day Money-Back Guarantee outlined below.

Hygiene and Product Safety

CloudCurve pillows cannot be accepted for a change-of-mind return if they have been:

  • Removed from their sealed protective packaging

  • Slept on or otherwise used

  • Washed

  • Marked, stained or damaged

  • Exposed to smoke, strong odours, pets or other contaminants

  • Returned without the original packaging

These requirements help ensure every customer receives a clean, sealed and unused product.

This hygiene policy does not limit any rights you may have if your product is faulty, damaged, unsafe, incorrect or materially different from its description.

Shipping Delays

Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur due to postal networks, customs processing, weather events or other circumstances outside our reasonable control.

If your order has not arrived within 30 days of being placed, please contact us so that we can investigate the shipment with the carrier.

If the parcel is confirmed as lost or cannot be delivered within a reasonable period, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable consumer law.

Damaged, Defective or Incorrect Items

If your CloudCurve product arrives damaged, defective or different from what you ordered, please contact us within 7 days of delivery where reasonably possible.

Please provide:

  • Your order number

  • A clear description of the issue

  • Photographs or video showing the product and packaging

  • A photograph of the shipping label, if applicable

We may need to assess the product before approving a remedy. Depending on the issue and your rights under applicable consumer law, the resolution may include a repair, replacement, store credit or refund.

Do not dispose of the product or packaging until our support team has reviewed your claim.

30-Day Money-Back Guarantee

CloudCurve offers a voluntary 30-day money-back guarantee for eligible unopened products. The 30-day period begins on the date your order is delivered.

To qualify, the product must be:

  • Unopened

  • Unused and unwashed

  • Sealed inside its original protective packaging

  • Returned with all original packaging and included materials

  • In its original, resalable condition

Please contact us before returning any product. Returns sent without prior approval may not be accepted.

Unless the product is faulty, damaged, incorrect or consumer law requires otherwise, the customer is responsible for return shipping costs. Original shipping charges are not refundable for change-of-mind returns.

Once the returned product has been received and inspected, any approved refund will be issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

Products that have been opened, used, washed, marked, damaged by the customer or returned without their original protective packaging do not qualify for this voluntary guarantee.

Consumer Guarantees

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot legally be excluded under applicable consumer law.

Our voluntary 30-day guarantee operates in addition to any rights you may have for products that are faulty, unsafe, not of acceptable quality, unfit for purpose or materially different from their description.

Contact Us

For questions about your order, a return or this policy, contact our support team at:

cloudcurvesupport@gmail.com

Please include your full name and order number so we can assist you efficiently.

Thank you for choosing CloudCurve.